Terms & Conditions

The MKFX Platform

MKFX is an education and market-insights platform. Depending on your account and membership access, platform features may include Academy courses, educational trading signals, market analysis, live educational sessions, replays, a trading journal, community features, assessments, certificates and support.

Available features may differ between membership plans and may be changed, improved, replaced or discontinued as the platform develops.

User Accounts

Where registration is required, you are responsible for providing reasonably accurate information and maintaining the security of your account.

• Keep your password and login credentials confidential.
• Do not intentionally provide false or misleading account information.
• Do not allow unauthorised persons to use your account.
• Notify MKFX if you reasonably believe your account has been compromised.
• Use your account only in accordance with these terms and applicable law.

You are responsible for activity performed through your account where that activity results from your failure to reasonably protect your login credentials.

Memberships and Access

MKFX may offer Free, Pro, Elite or other membership options. Each membership may provide a different level of access to Academy content, educational signals, live sessions, certificates, support and other platform features.

Membership access is personal to the registered account unless MKFX expressly states otherwise. You may not resell, share or commercially distribute membership access without permission.

MKFX may update membership features or limits from time to time. Material changes affecting an active paid membership will be handled in accordance with applicable requirements and the terms communicated for that membership.

Payments and Billing

Prices, membership fees and billing periods displayed on the MKFX website at the time of purchase apply to the selected membership or digital service, subject to any clearly communicated promotion or discount.

Payments may be processed by approved third-party payment providers, including PayFast where available. Payment providers may apply their own security, verification, privacy and processing requirements.

Paid access is normally activated after successful payment confirmation has been received. If a payment fails, is reversed or cannot be verified, the relevant paid access may remain inactive or be suspended until the payment issue is resolved.

Refund Policy

MKFX provides digital memberships and online services. Because access to digital content and platform features may begin shortly after successful payment, refund requests are assessed according to the circumstances of the purchase and applicable South African law.

If you believe that you were charged incorrectly, charged more than once, paid for a service that was not activated, or experienced another payment or service problem, please contact MKFX as soon as reasonably possible.

A refund is not automatically guaranteed merely because a customer changes their mind after digital membership access, course content, signals, analysis, live-session access, replays or other digital services have been made available.

Nothing in this policy excludes or limits any refund or consumer right that cannot lawfully be excluded. Where a refund is approved, it will normally be processed through the original payment method. Processing times may depend on the payment provider and financial institution.

Cancellation Policy

Customers may request cancellation of a paid MKFX membership through the account options made available by MKFX, through the website contact page, or by emailing info@mktechsupport.co.za.

Where recurring billing applies, cancellation is intended to stop future renewal or further billing after the cancellation takes effect. Customers should submit cancellation requests before the next scheduled payment where reasonably possible.

Unless otherwise required by applicable law or expressly agreed by MKFX, cancelling a membership does not automatically create a refund for a membership period that has already been paid for and activated.

Where a paid membership has a defined access period, access may continue until the end of the already-paid period unless access is lawfully restricted because of misuse, fraud, a payment reversal, security concerns or another reason permitted by these terms.

Delivery and Digital Service Access Policy

MKFX primarily supplies digital services. No physical product is shipped or couriered for standard MKFX memberships, Academy courses, educational signals, market analysis, live-session access, replays, certificates or other online platform features unless a specific offering expressly states otherwise.

After successful payment confirmation, the purchased membership or digital service is normally delivered electronically by activating access on the customer's registered MKFX account. Payment confirmations or other service communications may also be sent to the registered email address.

Most automated digital access should become available shortly after MKFX receives successful payment confirmation. Delays may occur because of payment verification, maintenance, internet connectivity, security checks or third-party service interruptions.

If payment has been completed but the purchased digital access is not available, please contact MKFX through the contact page or at info@mktechsupport.co.za so that the payment and account access can be investigated.

Acceptable Platform Use

You agree not to misuse MKFX. Prohibited conduct includes attempting to:

• Use the platform for unlawful, fraudulent or abusive activity.
• Gain unauthorised access to accounts, systems, databases or restricted content.
• Interfere with platform security, authentication or access controls.
• Introduce malicious code or intentionally disrupt the platform.
• Scrape, harvest or automatically extract protected content without permission.
• Impersonate another user or misrepresent your identity.
• Use community features to harass, threaten, spam or unlawfully target others.
• Bypass membership restrictions or protected content controls.

Intellectual Property and MKFX Content

Unless otherwise stated, MKFX branding, course materials, written content, platform designs, educational resources, analysis, graphics and other original platform materials are owned by or licensed for use by MKFX.

Access to content does not transfer ownership or intellectual-property rights to you.

You may not copy, reproduce, republish, sell, redistribute, publicly share or commercially exploit protected MKFX content without appropriate permission, except where such use is permitted by applicable law.

Community Content and User Conduct

Where MKFX allows users to post, submit or share content, users remain responsible for what they submit and must ensure that their activity does not violate applicable law, the rights of others or these Terms & Conditions.

MKFX may moderate, restrict or remove content where reasonably necessary to enforce platform rules, protect users, respond to complaints or maintain the operation and security of the service.

Platform Availability and Third-Party Services

MKFX aims to keep the platform available and functional, but uninterrupted or error-free access cannot be guaranteed. Maintenance, technical issues, internet connectivity, security events or third-party service interruptions may temporarily affect access.

External payment providers, video platforms, email services, market-data sources and other third-party services operate independently and may be governed by their own terms.

Limitation of Responsibility

To the extent permitted by applicable law, MKFX is not responsible for trading losses or financial decisions made by users based on educational materials, market observations, signals or other platform content.

Nothing in these Terms & Conditions is intended to exclude or limit rights or obligations that cannot lawfully be excluded or limited.

Account Suspension or Termination

MKFX may restrict, suspend or terminate access where reasonably necessary because of serious or repeated violations of these terms, unlawful activity, security concerns, fraudulent activity, abuse of platform services or unauthorised access to protected content.

Where appropriate and legally required, account actions will be handled in a reasonable manner having regard to the circumstances.

Privacy

Personal information associated with MKFX is handled in accordance with our Privacy Policy . Please review that policy for information about how personal information may be collected, used and protected.

Changes to These Terms

MKFX may update these Terms & Conditions as the platform, services or applicable requirements change. Updated terms will be made available on the MKFX website. Where required, additional notice of material changes may be provided.

Contact MKFX

If you have questions about these Terms & Conditions, please contact the MKFX team.