This Privacy Policy explains how MKFX collects, uses, stores, shares and protects personal information when you use our website, account services, memberships and platform features.
MKFX is operated by MKTECHSUPPORT (Pty) Ltd and aims to process personal information lawfully, reasonably and transparently, in line with applicable South African data-protection requirements.
We aim to collect only the information reasonably required to provide the platform, process membership activity, communicate with users, provide support, maintain security and meet legal or regulatory obligations.
MKFX ("we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
MKFX is an online education and market-insight platform operated by MKTECHSUPPORT (Pty) Ltd. For purposes of applicable data-protection law, we determine why and how personal information is processed in relation to the MKFX platform.
This Privacy Policy applies when you visit or use MKFX, create an account, purchase or activate a membership, use platform features, communicate with us or otherwise interact with our services.
Depending on how you use MKFX, we may collect information such as:
We do not ask you to send passwords, one-time PINs or full payment-card details through ordinary support or contact forms.
Depending on the circumstances, personal information may be processed where it is reasonably necessary to:
We aim not to use personal information in a manner incompatible with the purpose for which it was collected unless permitted by law.
Payments may be processed through external payment service providers made available on MKFX, such as PayFast, Paystack, PayPal or another approved provider. The payment provider may collect and process payment information under its own privacy and security practices.
MKFX does not require users to provide full payment-card details directly through ordinary website forms operated by MKFX where a third-party payment gateway is used.
We may retain transaction-related information necessary to identify a payment, activate or manage membership access, process cancellation or refund enquiries, provide support, maintain financial records and investigate payment-related issues.
MKFX may use cookies, server-side sessions or similar technologies required for login, security, preferences, account functionality and other core website features.
Your browser may provide controls for cookies. Disabling cookies required for authentication or security may prevent certain platform features from functioning correctly.
We may send service-related messages necessary for account administration, security, transactions or platform operation.
Where required by law, direct marketing communications will be sent on an appropriate lawful basis and users will be provided with a reasonable way to opt out of future marketing messages. Opting out of marketing does not prevent essential account, payment, security or service communications.
MKFX may use third-party service providers for functions such as payment processing, hosting, email delivery, live-video delivery, market-data widgets, analytics, security and other technical services required to operate the platform.
Where you interact directly with a third-party service, that provider may also process information under its own terms and privacy policy.
Some service providers used by MKFX may operate systems or infrastructure outside South Africa. Where personal information is transferred or processed across borders, we aim to do so in accordance with applicable legal requirements and appropriate safeguards.
MKFX takes reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
Measures may include access controls, authentication, encrypted transport where available, server security, application controls, logging and other safeguards appropriate to the platform.
No website, network, database or electronic transmission can be guaranteed to be completely secure. Users are responsible for protecting their account credentials.
If we become aware of a security compromise involving personal information, we will assess the incident and take steps reasonably required by applicable law, which may include notifying affected persons and/or the relevant regulator where required.
We may retain personal information for as long as reasonably necessary to provide the platform, maintain account and transaction records, resolve disputes, process refund or cancellation matters, enforce applicable terms, prevent fraud, protect the platform and satisfy legal, tax, accounting or operational requirements.
Subject to applicable law and lawful record-retention requirements, you may contact us to:
We may need to verify your identity before processing a privacy-related request and may retain information where required or permitted by law.
MKFX is not intended to knowingly process personal information relating to children in circumstances where parental or guardian consent, authorisation or another lawful basis is required and has not been obtained.
We may update this Privacy Policy when the platform, our practices, service providers or applicable requirements change. The updated version will be published on the MKFX website with a revised "Last updated" date.
For privacy-related questions, concerns, objections, correction requests or access requests, please contact the MKFX team.
Personal information should be used for legitimate platform, support, security, transaction and operational purposes.
Reasonable safeguards are used to help protect information and the systems that support MKFX.
Users can contact MKFX with questions or eligible requests concerning personal information associated with their account.
Our Terms & Conditions explain platform use, memberships, payments, refunds, cancellations, digital delivery and other service conditions.
Contact the MKFX team if you have questions about this policy or personal information associated with your account.